Cancellation & Refund Policy

Cancellation & Refund Policy – Goligo At Goligo, we strive to provide a smooth shopping experience. Please read our Cancellation & Refund Policy carefully before placing an order. 1. Order Cancellation Orders may be cancelled by the customer only before they are packed or shipped. Once an order has been shipped, it cannot be cancelled. Goligo reserves the right to cancel any order due to product unavailability, pricing errors, suspected fraud, or any reason permitted by applicable law. 2. Delivery Failure Delivery is handled by independent third-party courier partners. Goligo shall not be held liable for delivery failures caused by: Customer unavailability. Incorrect or incomplete shipping address. Refusal to accept delivery. Area service limitations. Courier operational issues. Any event beyond Goligo's reasonable control. 3. Re-Delivery Attempts If delivery fails due to courier-related reasons, Goligo may attempt to re-dispatch the order up to two (2) times, subject to service availability and operational feasibility. After two unsuccessful delivery attempts, the order may be cancelled without any further delivery obligation on Goligo. 4. Refunds for Prepaid Orders If a prepaid order cannot be delivered after the permitted delivery attempts, the refund will be processed for the amount received by Goligo, excluding, where legally permitted: Payment gateway charges. Shipping and handling charges. Platform or marketplace charges. Any non-refundable third-party service fees. Approved refunds are generally processed within 5–10 business days, depending on the customer's bank or payment provider. 5. Cash on Delivery (COD) Orders Since no payment is collected in advance for COD orders: No refund is applicable for cancelled, undelivered, refused, or Return-to-Origin (RTO) orders. Goligo shall not be liable to pay any compensation for courier-related delivery failures of COD orders. 6. Limitation of Liability Goligo shall not be responsible for: Courier delays. Business or indirect losses. Emotional distress. Force majeure events, including natural disasters, strikes, government actions, or other circumstances beyond our reasonable control. To the maximum extent permitted by law, Goligo's total liability shall not exceed the amount actually paid by the customer for the relevant order. 7. Contact Us Goligo 📧 Email: help@goligo.in 🌐 Website: www.goligo.in By placing an order with Goligo, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.