Return & Exchange Policy

Return & Exchange Policy – Goligo At Goligo, customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before placing an order. 1. Return Eligibility Returns or exchanges are accepted only if: The product is damaged, defective, or incorrect. A return request is submitted within 24 hours of delivery. An unboxing video recorded from the beginning (without any cuts or edits) is provided as proof. Without a valid unboxing video, claims for damage, missing items, or wrong products may be rejected. 2. Non-Returnable Items Returns or exchanges will not be accepted for: Change of mind. Incorrect product ordered by the customer. Normal wear and tear. Products damaged after delivery. Hygiene or personal-use items where applicable. 3. Exchange Policy If an exchange request is approved, we will replace the product with the same item, subject to stock availability. 4. Refund Policy Prepaid Orders: Approved refunds will be processed to the original payment method within 5–10 business days after verification. Cash on Delivery (COD): Refunds, where applicable, will be made via bank transfer or UPI after verification. 5. Delivery Failure If a delivery fails due to courier partner issues, customer unavailability, incorrect address, refusal to accept the parcel, or other logistics-related reasons, Goligo may attempt to re-dispatch the order up to 2 times. If delivery is still unsuccessful, the order may be cancelled. For prepaid orders, refunds (if applicable) will be processed according to this policy. For COD orders, no refund is applicable as no payment has been received. 6. Return Shipping If the return is due to our error (wrong, damaged, or defective product), Goligo will bear the return shipping cost. In other eligible cases, return shipping charges may be deducted from the refund where permitted by law. 7. Contact Us Goligo 📧 Email: help@goligo.in 🌐 Website: www.goligo.in By placing an order with Goligo, you agree to this Return & Exchange Policy.